Support Center » Knowledgebase » RMA process
08 Sep 2010
 RMA process
Solution If you need replacement units, refunds, or credits please follow the procedures below to complete the RMA process.

Step 1: Click HERE to submit an RMA ticket. Make sure to select RMA - US, or RMA - Taiwan, depending on your geographical location, as the department and continue to the next screen.

Step 2: After you have filled out the RMA form you will receive an email with a ticket #

Step 3: For US based customers, please ship all items to
Authenex Inc.
RMA # [Ticket number]
800 Charcot Ave. - Suite 110
San Jose, CA 95131 USA
+1 408 922 0372

For Asia based customers, please ship all items to
Authenex Inc. - Asia
RMA # [Ticket number]
2F., No.31, Lane 513, Rueiguang Rd
Neihu District, Taipei City 114, Taiwan, R.O.C.
+ 886 2.7721.5188

You will receive an email from an Authenex support engineer with the estimated turn around time.



Article Details
Article ID: 23
Created On: 04 Apr 2007 01:03 PM

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